When you are getting ready for a telemarketing interview, you need to understand that the interview will be the main way that a hiring manager will be able to judge your ability to communicate with other people. This is a very important skill for a telemarketing job and you need to be able to showcase your communication skills to the best of your ability in order to get the job. Here are some ways to prepare for the telemarketing interview.
1. Know the Company
Make sure that you know as much about the company as possible. An interview is an opportunity for you to learn more about the company and judge whether or not it's the right fit for you, as well as for the company to do the same thing to you. If you do some research about the company before you go into the interview you won't have to ask obvious questions such as what the company does or who the company's primary clients are. This means that you can utilize your interview time to the best of your ability and ensure that you learn information about the company that you wouldn't otherwise be able to find.
Knowing about the company will also show the hiring manager that you are dedicated, are willing to prepare, and will be knowledgeable enough to answer any customer questions should you get the job.
2. Know What Questions Are Going to Be Asked
The first thing to do is for you to search for commonly asked questions at the company at which you're interviewing. There might be a list or forum where people have added questions that they have been asked during interviews. If you can't find a list, look up a list of questions that are often asked during telemarketing interviews, such as "if you get an angry client, how would you handle the situation?" If you know the questions ahead of time, you will be able to prepare for them.
3. Create a Script
Finally, create a script with a number of different scenarios that you might encounter when you are working as a telemarketer, such as a confused customer, an angry customer, or a customer who needs more information. Write down or demonstrate in the interview how you would handle each of these situations. This will show the hiring manager how you'd act if you got the job.
For more information, contact the telemarketing firm directly and ask what skills they would like you to showcase.